Returns & Exchanges
Return Policy
Free EU returns within 30 days. You may return unworn, unused merchandise purchased on brixton.com in its original packaging, tags included, within 30 days of the delivery date for a refund back to your method of payment used.
Refund Policy
After your return has been received, please allow 5-10 business days for processing. Returns are credited to the same card or PayPal account used to make your purchase. If you require that the refund be processed to an alternative form of payment, please note this on the return form and we will contact you for further details. DO NOT include sensitive information such as credit card numbers with your return.
Our team at info.eu@brixton.com will send a confirmation email with receipt when your refund has been submitted.
If a return is received after 30 days or does not otherwise meet the requirements of our return policy it will be returned to the return address listed on the package. Brixton monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.
If you have any questions please feel free to contact us at info.eu@brixton.com
Exchanges
Exchanges are not available for online purchases. If a different size or color is desired, simply return the original item(s) for a full refund and place a new order for the item(s) you'd like. EU returns are free within 30 days.
Gift Returns
Brixton does not offer refunds, exchanges or store credit for items purchased through 3rd party retailers. If you would like to return a gift, it will be required that you provide the original order number for the online purchase. Refunds will be processed back to the original form of payment used for the transaction. Exchanges and store credit are not available for gift returns.
Damaged & Defective Item Claims
If you received a damaged or defective item, please contact our team or submit a contact form on our website to initiate a claim. We are not able to accept damaged or defective goods until a claim has been submitted.
Further instructions will be provided after we have received your claim details. Replacements for damaged or defective goods will be provided at the discretion of Brixton.
