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Return Policy

Free EU returns within 30 days. You may return unworn, unused merchandise purchased on brixton.com in its original packaging, tags included, within 30 days of the delivery date for a refund back to your method of payment used.

Refund Policy

After your return has been received, please allow 5-10 business days for processing. Returns are credited to the same card or PayPal account used to make your purchase. If you require that the refund be processed to an alternative form of payment, please note this on the return form and we will contact you for further details. DO NOT include sensitive information such as credit card numbers with your return.

Our team at info.eu@brixton.com will send a confirmation email with receipt when your refund has been submitted.

If a return is received after 30 days or does not otherwise meet the requirements of our return policy it will be returned to the return address listed on the package. Brixton monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.

If you have any questions please feel free to contact us at info.eu@brixton.com

Exchanges

Exchanges are not available for online purchases. If a different size or color is desired, simply return the original item(s) for a full refund and place a new order for the item(s) you'd like. EU returns are free within 30 days.

Gift Returns

Brixton does not offer refunds, exchanges or store credit for items purchased through 3rd party retailers. If you would like to return a gift, it will be required that you provide the original order number for the online purchase. Refunds will be processed back to the original form of payment used for the transaction. Exchanges and store credit are not available for gift returns.

Damaged & Defective Item Claims

If you received a damaged or defective item, please contact our team or submit a contact form on our website to initiate a claim. We are not able to accept damaged or defective goods until a claim has been submitted.

Further instructions will be provided after we have received your claim details. Replacements for damaged or defective goods will be provided at the discretion of Brixton.

Order Processing

If you select ground shipping your order will be processed within 1-2 working days before it is shipped. Orders placed with expedited shipping options and international orders will be shipped same-day or the next business day if placed after 12 pm. Orders placed during the weekend or on holidays will be processed the next business day.

NOTE: For UK customers and due to new restrictions within this country, please allow for 10 business days for your order to be received into UK region for delivery.

Once an order has been submitted, a confirmation email will be sent to the email address provided with your order.

After your order has been processed and shipped, a confirmation email with tracking information will be sent to the email address provided.

Delivery

Standard delivery for EU orders is 1–3 business days. For orders to the UK, the estimated delivery time is 3–4 business days.

Track your order

Cancel Or Modify Order

To cancel an order, please immediately call our Customer Service department at +31 208915387 or email us at info.eu@brixton.com. We cannot guarantee that cancellation will be possible.

Once an order has been submitted, its contents cannot be modified. Please be sure to input the correct address, email, payment method, and item selections. We cannot change the colors, styles or sizes of your selections once the order has been confirmed.

Order Fulfillment

If an order cannot be fulfilled, the order will be cancelled within 1-4 business days and the payment authorization will be terminated. The customer will be notified of the cancellation at this time. Please note that it may take additional time for the funds to return to your account depending on your bank’s policies.

If one or more items in an order are found to be out of stock, Brixton will proceed with shipping the remaining items and adjust the order subtotal to reflect these changes. The customer will be notified within the shipment email sent out after the order has left our facility. At this time, we are unable to make substitutions for out of stock items.

Shipping Rates

All orders under €99 are charged a flat rate shipping fee. Orders over €99 ship for free.

Express or rush shipping rates are available after providing your shipping information during checkout.

Flat rate shipping options are noted in the chart below:

International

We do not take international orders at the time. Please visit Brixton's regional websites if they apply to you:

• United States
• Canada
• Australia